Wellington Consulting Group
optimizing your human assets                                              

Negotiating in Cyberspace

Description

Negotiating in person allows you to assess others by analyzing body language, tone of voice, and non-verbal cues. However, if you had to negotiate a deal by telephone or computer, you lose these personal cues. If you are trying to negotiate with someone whose native language is not the same as yours, language differences and barriers may also impede or even cause the breakdown of negotiations. Even native English speakers from different countries may say and interpret similar ideas differently. What additional techniques would you need to employ? What advantages might you lose?

Negotiating in Cyberspace will help you hone your skills using non-traditional methods of negotiations. You will learn the proper protocol and etiquette for negotiating by telephone and email. Feedback will be provided on the tone of your voice on the phone and the “tone” of the text in your email to produce better results and avoid the common mistakes encountered when using virtual communication. Special attention will be given to methods for ensuring that those whose native languages are different are “speaking the same language” to avoid misunderstandings that could impair negotiations.


Audience 

This power seminar is for anyone who needs to negotiate deals or contracts via computer or phone. You will greatly benefit from this training if:

  • Your emails or telephone communications are often misunderstood.
  • You find yourself having to negotiate deals by phone or computer.
  • You negotiate with international organizations where English is not the primary language or national companies in different time zones.
  • Improving your writing skills enhance your ability to negotiate by email. 

Objectives

Upon successful completion of this training, you will be able to:

  • Develop a strategy that leverages telephone and email communications.
  • Understand how your tone of voice can be used for better negotiations.
  • Improve your written skills so emails are better understood and to the point.
  • Ensure that you and your counterparts are “speaking the same language” even if you literally are not.

 

Delivery Method
Consultant-led presentation with structured personal participation activities.

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